Communication Skills: Getting to Yes!

The Art of Direct Communication

“Getting to yes is not about winning and losing. It’s about achieving a principle centered communication process that honors our differences, while finding common ground. This is truly the essence of outstanding team communication and strengthening teamwork”.

Getting to yes offers a concise, step-by-step process for work teams to reach a win-win solution no matter what the conflict. Based on the research from the Harvard Negotiation Project, this training offers proven strategies to help supervisors and employees, co-workers, parents and children, or any two parties that can’t seem to agree, find a mutually acceptable solution.

This training teaches how to:

    • separate the people from the problem
    • focus on interests, not positions
    • establish precise goals at the beginning of any dialogue/negotiation
    • work together to create options that produce win-win solutions
    • negotiate with others who are more powerful, don’t play by the rules or resort to “dirty tricks”.

Objectives:

    1. Identify the role direct communication has in building resilient teams.
    2. Practice the “getting to yes” four-step method of negotiation.
    3. Discuss several strategies that encourage win-win outcomes.
    4. Self-assess conflict and anger styles of those on your team and develop coping strategies.
   
 
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